Smile Savvy

Help on Logging in to the Mobile Site

Username and Password

  • Your username is your default email address
  • Some users may have alternate login usernames. However, email aliases cannot be used as login usernames.
  • Your password is case sensitive.
  • Your username must be entered in all lower case

Web Browsers

Any web browser should work. JavaScript and cookies are not required, but may be used if available in your browser. If you would like to use the full featured WebMail site that includes administrative functions and support for features such as SecureLine, use the "Full Portal".

Login Problems

If you have forgotten your password, use the "Password Reset" button, if provided, or contact your account administrator or Smile Savvy support for assistance.

OpenID:

OpenID logins are not supported in the Mobile Site.

Two-Factor:

If you have enabled two-factor authentication, then you will be required to use the second factor after you have entered your username and password successfully. You will not be able to login without using both your username/password and your second factor.

Pre-Filling the Login Form

You can pre-fill your login form by constructing links to the login page with certain parameters in the query string. Add:

  • username=youremail@address — to have the Username field pre-filled with a specified username.